Privacy & Cookies Policy

At Solstice Creative we aim to be open and transparent about the way we collect and use personal data. We are committed to protecting your privacy. We constantly review our systems to ensure the best possible service to our customers and partners.

This Privacy & Cookies Policy covers how we collect, use, disclose, transfer and store your personal information. Please take a moment to familiarise yourself with our privacy practices.

1. Principles of Our Policy

1.1 Private: We will never sell, rent or trade information about you to other companies. Your data will not be supplied to anyone except as described in this privacy notice unless we are obliged by law to disclose it.

1.2 Secure: In accordance with the UK Data Protection Act and the EU General Data Protection Regulation (GDPR) we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access.

1.3 Necessary: We won’t collect information unless it is needed for purposes we have told you about in this privacy policy, to deliver a better service or to provide useful relevant information.

1.4 Your Rights: You have the right to access the personal information we hold about you, understand why that data is kept and request rectification or erasure of your details.

1.5 Data Controller: If you have any questions about this privacy policy or our treatment of your data please write to us by email at info@solsticecreative.co.uk or by post to Solstice Creative, 69 Harvey Road, Congleton, Cheshire, CW12 2DH, United Kingdom.

2. What Personal Data Do We Hold?

The personal data we collect and receive about you depends on your interaction with us.

2.1 Website Visitors When you visit our website we receive information about you in two ways:

  • Website Forms: We collect information directly from you when you fill in a form (e.g. for enquiries or resource downloads). We use this information to provide you with requested services and relevant updates.

  • Cookies: Automatically collected data includes your IP address and browsing behaviour. Cookies help us improve user experience and site functionality.

2.2 Clients of Solstice Creative If you are a client we may hold the following personal information:

  • Title (e.g. Mr/Mrs)

  • First Name & Surname

  • Email Address & Phone Number

  • Postal Address

  • Billing & Payment Information

  • Other voluntarily provided information regarding your project brief.

3. Using Your Personal Information

We use your personal information to:

  • Provide the products and services you have requested

  • Administer our website and improve user experience

  • Meet legal and compliance requirements

  • Communicate with you regarding services or offers

  • Investigate complaints or security incidents

We retain client information as required for service delivery and legitimate business interests. You can opt out of marketing communications at any time by contacting info@solsticecreative.co.uk.

3.1 Who Do We Share Personal Data With? We do not usually share personal data with third parties. If we do it will only be after obtaining client consent and will be limited to essential details such as name and contact information (for example, providing your details to a freelancer or location scout working on your specific project).

4. Links

Our site may contain links to third party websites. We are not responsible for the privacy policies of these external sites and encourage you to review their policies separately.

5. Security and Safeguards

We implement appropriate security measures to protect your personal information from loss, unauthorised access or misuse. However as the internet is an open system we cannot guarantee absolute security.

5.1 International Transfers If we transfer your personal data outside the European Economic Area (EEA) we will ensure appropriate safeguards are in place such as using EU approved standard contractual clauses.

6. Your Data Protection Rights

You have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your data where applicable

  • Restrict or object to processing under certain conditions

To exercise these rights email us at info@solsticecreative.co.uk. If you have concerns you may also lodge a complaint with the UK Information Commissioner's Office (ICO).

7. GDPR Compliance

Solstice Creative complies with the UK GDPR regulations. Our commitments include:

  • Lawful Processing: We collect and use personal data based on legitimate business interests, contractual obligations or explicit consent.

  • Transparency: We clearly communicate why and how personal data is collected.

  • Data Minimisation: We only collect personal data necessary for specific purposes.

  • Right to Be Forgotten: Individuals can request the deletion of their personal data.

8. Changes to Our Privacy & Cookies Policy

If our Privacy & Cookies Policy changes we will update this page accordingly. Regularly reviewing this page ensures that you stay informed about how we handle your personal data.

9. How to Contact Us

If you have any questions about this statement or your personal information please contact us at info@solsticecreative.co.uk.